How can I trust the quality of the tours that I buy from Bali Ubud Tour and Travel?
Bali Ubud Tour and Travel has been established since 2009 and we provide all the services for each holiday by hand picking the best guides, hotels, vehicles available. Our sales staff are there to ensure that you book the right holiday that is tailored to your needs and they love nothing more than to recommend places based on past experience. All our guides are first aid trained and have plenty of experience and a wealth of information about the areas. They are passionate about their job and that’s why 99% of our clients are highly satisfied with their holiday!
Will I be traveling on a private tour or in a group?
The majority of our tours are on a private basis so it’s just you, your family, friends or group, and your local guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the areas. By traveling on a private basis you are less obtrusive when visiting local villages etc. And you can really decide on what you want to see and cut out anything that is not of any interest. After all it’s your holiday and valuable time so make sure you get the most out of it!
How do I book and pay?
All payments are made in Indonesian Rupiah or other request. After we submit all your travel details, and you agree. We will provide your invoice including the link payment. When the down payment done we will send the booking confirmation, that you have ordered the product. We ask for 30% down payment, and the rest will be paid 4 weeks before your arrival date.
How will I receive my travel documents?
As soon as your booking is confirmed and down payment has been made we will email you a service voucher along with any hotel vouchers.
What if need to cancel or change my itinerary?
For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment. If you wish to change your itinerary after full payment has been made, we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.
What if I have special needs for the tour?
If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.
What happens if something goes wrong? Do you have an out of office phone number?
We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours’ emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. For any more questions please email [email protected] and someone will get back to you shortly.