Frequently Asked Questions (FAQ)
Everything You Need to Know About Our Fixed Packages, Booking Process & Policies
Have questions about booking a tour with us? Find instant answers below regarding our fixed private tour packages, payment terms, cancellation policies, vehicle standards, and island transfers across Bali, Nusa Penida, Java, and Flores.
General Tour & Itinerary Questions
To maintain strict service reliability, driver route efficiency, and exact timing, all our tours follow fixed, pre-arranged itineraries. We do not offer custom or tailor-made routing. Every package in our catalog has been carefully structured by local travel experts to offer the best balance of sightseeing, safety, and comfort without wasted hours in traffic.
Our packages are highly inclusive. Standard inclusions cover private transport in an air-conditioned vehicle, a licensed local English-speaking driver, fuel, parking retributions, complimentary bottled mineral water, traditional attire for temple visits, and main attraction entrance tickets as detailed in the itinerary description. Personal expenses and meals are typically excluded unless specified otherwise.
Yes. While our operational hub is based in Ubud, we specialize in complete, fixed regional Indonesia tours extending to East Java (Mount Bromo & Ijen Crater), Nusa Penida island trips, and overland cruise adventures in Flores (Labuan Bajo & Komodo Islands).
Our standard fleet consists of modern, clean, fully air-conditioned private vehicles that comfortably accommodate up to 6 adult passengers with luggage. Larger minivans or vans are available upon request for bigger travel groups.
Booking, Payments & Cancellation Policies
Simply select your preferred package from our online catalog, click the WhatsApp button or fill out the contact form with your travel dates and group size. Our reservation team will verify availability and issue your official voucher and payment invoice directly.
Bookings are secured with a deposit of at least 30% of the total booking value (or IDR 1,000,000 for bookings valued at IDR 5,000,000 or below). The remaining balance must be settled at least 20 days prior to your tour arrival date.
Written cancellations received more than 30 days before arrival are free of cancellation fees. Cancellations made between 29 to 16 days incur a 50% fee, while cancellations made within 15 to 0 days (or no-shows) incur a 100% fee of the total booking value.
Absolutely not. We build our reputation on 100% price transparency. What you see on your package quote is exactly what you pay. We strictly prohibit our drivers from taking guests to unwanted commission-based shopping stops.
Pickups, Transfers & Island Crossing Questions
Our driver network provides hotel, villa, and resort pickup and drop-off services across all major tourist regions in Bali, including Ubud, Kuta, Seminyak, Canggu, Nusa Dua, Jimbaran, Sanur, and Uluwatu.
Yes, we provide dedicated, fixed-rate private airport pickup and drop-off packages connecting I Gusti Ngurah Rai International Airport (DPS) to your hotel anywhere in Bali.
Yes. All our fixed Nusa Penida packages are fully inclusive of round-trip fast boat tickets from Sanur harbor, local island retribution fees, private island transport, petrol, and an experienced local driver-guide on the island.
Safety is our absolute priority. If official authorities close harbors or weather affects outdoor activities, our central operational team immediately coordinates with you to reschedule your tour date or offer an equivalent mainland package option.
Safety, Drivers & Personal Data
Our drivers are licensed local tourism professionals employed exclusively for holiday hospitality. They speak fluent English, practice defensive driving, act as local cultural hosts, assist with entry logistics, and remain dedicated to your group throughout the entire tour duration.
While we maintain high fleet safety standards, basic insurance coverage from local operators may be limited. We strongly recommend that all international guests purchase comprehensive personal travel insurance covering medical expenses, trip cancellations, and personal baggage loss.
We strictly protect guest privacy. Your contact details are never sold to third parties and are shared only with essential service providers (such as fast boat companies or activity operators) strictly required to fulfill your travel itinerary.
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